At Hale, we were constantly thinking of ways to better communication and care from your doctors. We believe that a visit to the doctor's office should be the exception, not the rule. We recently released our product for free and are constantly making updates to make it better and more efficient.
During my nearly two years at Hale I was acted as the principal designer – handling every aspect of design whether it be the patient app, the provider app, the marketing website, or graphic art needs. While I did work on some marketing projects, 95% of my work was focused on the user experience of our products. There are two sides to the product – a healthcare provider web app, and a patient-facing mobile app for iOS and Android. For the patient app I worked on features such as the new request flow, case timelines, message threads, the dashboard and case management, account and setting management, patient, doctor, and care facility profiles, prescripton ordering, and video calls, among others. The provider experience included profile design and management, care facilitation, the notification center, messaging, case timelines, patient profiles and health statisic data visualizations, scheduling, task allocation among staff, account permissions and permission levels, attachment library searches, and more. I will discuss a few of core features of the product, the challenges they presented, and how we arrived at our solutions.