Hale Health - Product Designer

At Hale, we were constantly thinking of ways to better communication and care from your doctors. We believe that a visit to the doctor's office should be the exception, not the rule. We recently released our product for free and are constantly making updates to make it better and more efficient.

During my nearly two years at Hale I was acted as the principal designer – handling every aspect of design whether it be the patient app, the provider app, the marketing website, or graphic art needs. While I did work on some marketing projects, 95% of my work was focused on the user experience of our products. There are two sides to the product – a healthcare provider web app, and a patient-facing mobile app for iOS and Android. For the patient app I worked on features such as the new request flow, case timelines, message threads, the dashboard and case management, account and setting management, patient, doctor, and care facility profiles, prescripton ordering, and video calls, among others. The provider experience included profile design and management, care facilitation, the notification center, messaging, case timelines, patient profiles and health statisic data visualizations, scheduling, task allocation among staff, account permissions and permission levels, attachment library searches, and more. I will discuss a few of core features of the product, the challenges they presented, and how we arrived at our solutions.

Building the product

The challenges of creating a two-sided multi-device medical experience were plentiful and exciting. Our main goal in design was to offer as seamless experience as possible while reducing the number of steps for patients to receive care and for their doctors to carry out the necessary tasks to provide that care. A big challenge we faced was adoption. Healthcare is a behemoth of an industry and breaking in is difficult. One of the primary main reasons for this is adoption – it's unrealistic to expect doctors to switch systems overnight since so much of their patient data is held on other systems. To make adopting Hale easier and more attractive, integration with other industry-standard services was a high priority. We designed our systems to work seamlessly with products like Epic EMR and AthenaHealth.


New Requests

To initiate care, patients have the option to directly report symptoms they're experiencing through a robust triage experience. When the patient creates a new case they are greeted with steps to help their doctor pinpoint what is wrong without the need of the patient going into the office. Most requests are for common ailments and can be treated at home if the patient knows what's wrong with them. Once the doctor has received and reviwed the triage report, they can send the patient reading and self-treatment materials from the Mayo Clinic library, request more information by assigning another triage questionnaire, prescribe medication that can be ordered through the app, or simply reply with a freeform message.

Thanks for reading

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